Guide to warranty and returns

ROADYZ stand behind its products. We believe in providing a higher quality product that is safe and fit for the intended use. For this reason we supply all our products with warranty as per the below specific details:

Warranty Coverage

Roadyz warrants that the below listed products will be free from manufacturing defects in materials and workmanship under normal intended use for the following periods:

This warranty covers only the replacement of components with manufacturing defects and excludes any damage resulting from misuse, accidents, poor maintenance, modifications, or failure to follow user instructions. Non-compliant modifications include installation of incompatible or non-recommended parts, tampering original components, improper alterations that are not as originally specified for the products. This warranty also does not apply to parts that wear out through normal use, such as brake pads, rim surfaces, spokes, rim tape, and bearings, or to damage caused by using the product beyond its intended purpose. 

Normal wear and tear includes but is not limited to tire wear, chain elongation, and brake pad wear. Improper use of Road Bikes includes but is not limited to overloading above rider weight limit and off-road riding.

Warranty covers defects in materials or manufacturing. External impact, improper modification, or use of non-original parts voids the warranty. Damage caused by prolonged exposure to harsh environments (e.g., high humidity or salt) is not covered unless it affects normal functionality.

Accessories and Components (Excluding Wear Parts): Front brakes, painting, and surface treatments have a 1-year warranty. This covers defects due to normal use but not damage from collisions, scratches, chemical corrosion, or UV exposure. Accessories and parts sold separately are covered by a 1-year warranty from the date of retail purchase. Improper installation or use will void the warranty.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

– Warranty period

The warranty period starts with the purchase date, as indicated by a valid proof of purchase. Borderline cases will be decided in favour of Customer.

Scope of warranty

This warranty covers:
• Defects in materials and workmanship; and/or
• Structural integrity of the products.

Exclusions

This warranty does not cover:

• Normal wear and tear;
• Wear parts (e.g., Tire, brake disk, chains, etc). These are subject to normal use and maintenance, and the cost of replacement is the customer’s responsibility;
• Unauthorized modifications or repainting of the product. Any alterations will void the warranty;
• Surface damage such as paint, coating, or decals caused by UV exposure or third-party products (stickers, protective films, etc.);
• Damage caused by improper use, lack of maintenance, accidents, extreme riding conditions, misuse, abuse, neglect, or environmental factors (e.g., saltwater, strong UV exposure, extreme temperatures, or humidity);
• Damage caused by accidents, misuse, abuse, or neglect;
• Damage resulting from improper installation, maintenance, or repairs performed by unauthorized persons;
• Modifications or alterations to the products;
• Damage caused by exposure to extreme temperatures, humidity, solvents, or chemicals; and/or
• Products purchased from third-party sources. ROADYZ reserves the right to refuse warranty claims if a valid proof of purchase is not provided or if the product is from another supplier and/or an authorized source.